Refund & Cancellation Policy
Last updated: July 29, 2026
MeshCode sells consumable prepaid balance that is delivered immediately. There is no subscription. Any unused portion of your balance is refundable on request, at any time — no time limit and no reason needed. Once a portion of your balance has been spent on usage, that spent portion is not refundable, since the underlying compute has already been consumed.
1. There is nothing to cancel
MeshCode does not sell subscriptions. Nothing renews and nothing is charged automatically — you are charged only at the moment you choose to top up your balance. To stop being billed, simply stop topping up. Your remaining balance stays available while your account is active.
2. Unused balance is refundable anytime
A top-up adds consumable digital credit to your balance, less the service fee shown at checkout, and it is available to spend immediately on purchase. If you decide you don't want it, the unused portion of your balance can be refunded on request, at any time — there's no deadline and you don't need a reason. The service fee charged at the time of the original top-up is not refunded. Unused balance does not expire while your account remains active, so there's no rush.
3. Spent balance is final
Once a portion of your balance is spent on AI usage, that portion is final and non-refundable — the underlying compute has already run. The two exceptions are a clear billing error (for example, a duplicate charge, or a charge you did not initiate) or where a refund is required by applicable consumer-protection law; contact us within 14 days of the charge for these cases.
4. How to request a refund
Email help@meshcode.ai from the email address on your account. For an unused-balance refund, just tell us your account email — we'll refund whatever balance remains. For a billing-error exception, also include the approximate charge date and amount. Approved refunds are issued to the original payment method via Stripe and may take 5–10 business days to appear.
5. Chargebacks
If you have a billing concern, please contact us first — we can usually resolve it faster than a chargeback. Charges on your statement appear as "MESHCODE".
6. Contact
Questions about billing or refunds? help@meshcode.ai.